What is the CuddleCat return policy?

Eligible returns or exchanges may be requested within 15 days after delivery. Items generally need to be unused, unwashed and unmodified, with accessories and original packaging included.

What should I do if an item arrives damaged?

Contact CuddleCat within 48 hours of delivery with the order number and clear photos of the item and outer packaging.

Frequently Asked Questions

Q: Where does CuddleCat ship?

CuddleCat currently ships to the United States and Canada. Some products may be limited to United States delivery, and availability is confirmed at checkout.

Q: How long does delivery take?

Delivery typically takes 3鈥?5 business days depending on destination, product and shipping method. The estimate shown at checkout or in the order confirmation takes priority.

Q: How long does a refund take?

After an approved return is received and inspected, CuddleCat typically issues the refund within two business days. Banks or payment providers may need another 1鈥?0 business days to post it.

Shopping and products

How do I choose the right product for my cat?

Consider your cat’s age, size, confidence and daily habits. Active cats may enjoy interactive toys and climbing furniture, while senior or cautious cats often benefit from lower, easier-to-reach resting areas. Always review the measurements and recommended use shown on the product page.

Are your products suitable for kittens or senior cats?

Suitability varies by product. Check the product measurements, weight guidance, entry height and safety instructions before ordering. Introduce new furniture, fountains and litter boxes gradually and supervise first use.

How can I receive a first-order discount?

Subscribe to the email list at the bottom of the homepage to receive the currently advertised welcome offer. Promotion availability and terms may change.

Shipping and tracking

Where do you ship?

We currently ship to the United States and Canada. Some products may be limited to United States delivery because of logistics restrictions. Availability is confirmed during checkout.

How long does delivery take?

Delivery typically takes 3–15 business days, depending on the destination, product and shipping method. The estimate shown at checkout or in your order confirmation takes priority.

How can I track my order?

Use the tracking link in your shipping confirmation email or sign in to view your order. If tracking has not updated for several business days, email cuddlecat247@gmail.com with your order number.

Returns, exchanges and refunds

What is the return policy?

You may request an eligible return or exchange within 15 days after delivery. Unless an item is damaged or defective, it must be unused, unwashed and unmodified, with all accessories and original packaging included. Original shipping charges may be non-refundable.

How do I request a return or exchange?

Email cuddlecat247@gmail.com with your order number, the reason for the request and relevant photos. Do not send an item back until return instructions have been provided.

Which items may not be eligible?

Used, washed or modified products without a verified quality issue.
Opened or used hygiene-sensitive items, unless defective.
Requests submitted after the 15-day return window.
Damage caused by misuse, accidental damage or normal wear.

What if an item arrives damaged or defective?

Contact us within 48 hours of delivery. Include your order number and clear photos of the damaged area and outer packaging so the issue can be reviewed promptly.

How long does a refund take?

After an approved return is received and inspected, we typically issue the refund within two business days. Your bank or payment provider may require an additional 1–10 business days to post it.

Product care and cat safety

How should I introduce a new product?

Place it near an area your cat already uses, allow time for investigation and reward calm interaction. Keep a previous litter box available while transitioning to an automatic model. Secure tall or wall-mounted furniture correctly and supervise toys during first use.

Where can I learn more?

Visit the CuddleCat blog for cat behavior, indoor enrichment, hydration and everyday care guides. Educational content is general information and does not replace advice from a veterinarian.