Contact Us

Have a question about a product, delivery, or an existing order? The CuddleCat support team is here to help.

Contact customer support

Email us at cuddlecat247@gmail.com. We aim to reply within 48 hours on business days. Messages received on weekends or holidays may take a little longer.

For order questions

Please include your order number and the email address used at checkout. If an item arrived damaged or defective, contact us within 48 hours of delivery and attach clear photos of the item and outer packaging.

Returns and exchanges

CuddleCat offers a 15-day return and exchange window beginning on the delivery date. Eligibility and instructions are explained in our Frequently Asked Questions.

Looking for product guidance? Explore our featured cat essentials or read practical advice in the CuddleCat blog.