Contact Us

Have a question about a product, delivery, or an existing order? The CuddleCat support team is here to help.

Contact customer support

Email us at cuddlecat247@gmail.com. We aim to reply within 48 hours on business days. Messages received on weekends or holidays may take a little longer.

For order questions

Please include your order number and the email address used at checkout. If an item arrived damaged or defective, contact us promptly, preferably within 48 hours of delivery, and attach relevant photos when available. This recommendation does not limit applicable consumer rights.

Returns and exchanges

Our 15-Day Keep-It Promise covers all physical and paid digital products purchased on or after October 11, 2026 at 2:59 a.m. PDT (America/Los_Angeles). Not satisfied? Keep your purchase and get a 30% refund of the price you paid. No return required. Apply within 15 calendar days starting the day after delivery. See details. Quality and delivery problems are handled separately; 30% is not a refund cap.

Looking for product guidance? Explore our featured cat essentials or read practical advice in the CuddleCat blog.